FAQs
Answers to your questions.
Clear answers about getting started, telehealth, insurance, medication, and how we work with your therapist. Can't find what you're looking for? We're glad to help.
Getting started
Starting care
The first step is a conversation. Here is what to expect.
How do I make an appointment with Inner Wellness Behavioral Health?
Call us at 984-315-0113 or send a message through our contact form, and our team will help you get started. We can answer your questions, check your insurance, and find a first visit time that works for you.
What happens at my first psychiatric appointment?
Your first visit is a full hour, so there's time to talk through what you're experiencing, your history, and any treatment you've tried before. Together, we'll decide whether medication management makes sense for you. If it does, we'll explain the reasoning, possible benefits, side effects, and alternatives.
Do I have to be sure I want medication before I book?
No. The first visit is meant to help you understand your options and decide what feels right. Choosing not to start medication is always an option.
What is the difference between a psychiatric evaluation and therapy?
A psychiatric evaluation focuses on your symptoms, history, and whether medication could be part of your care. Therapy is ongoing talk-based support with a therapist. Inner Wellness provides psychiatric evaluations and medication management, and many people do best with both.
Telehealth
Telehealth visits
Every visit happens from wherever you feel comfortable.
Do you offer in-person appointments?
No. All visits are currently by telehealth, on a phone or computer. You can meet from home, work, or anywhere private, with no drive and no waiting room.
Where in North Carolina do you see patients?
We see patients anywhere in North Carolina by telehealth. That includes Raleigh, Durham, Chapel Hill, Charlotte, Greensboro, Wilmington, Asheville, and rural areas across the state.
Is telehealth psychiatry as effective as in-person care?
For many people, yes. Telehealth lets you meet with a psychiatric provider from a private, comfortable space, which can make it easier to keep appointments and talk openly. If telehealth isn't the right fit for your needs, we'll talk with you about other options.
Insurance & cost
Insurance and cost
We accept several major plans and offer self-pay options.
What insurance does Inner Wellness accept?
We accept United Healthcare, Blue Cross Blue Shield, Aetna, Carolina Behavioral Alliance, and Cigna. Coverage can change, so we'll help you confirm yours before your first visit.
Can I see a psychiatric provider without insurance?
Yes. We offer self-pay options for people who don't have insurance or prefer not to use it. Call us at 984-315-0113 to talk through the options.
Medication
Medication management
Clear explanations and shared decisions, every step of the way.
About medication managementWhat is psychiatric medication management?
Medication management is ongoing care to make sure your medication is working for you. It includes evidence-based prescribing, education about your medication, monitoring for side effects, and regular check-ins, so we can adjust your plan together over time.
Will I understand why a medication is being recommended?
Yes. We explain the reasoning behind every recommendation, including how a medication works, possible side effects, and alternatives. You can ask questions at any point without feeling rushed.
What conditions do you treat?
We commonly help with depression, anxiety and panic, ADHD, bipolar disorder, PTSD, OCD, eating disorders, and personality disorders. If you aren't sure whether we're the right fit, give us a call and we'll help you figure out the next step.
Is medication the only treatment you offer?
Medication is one part of treatment, not the whole picture. We focus on psychiatric evaluation and medication management. We also work alongside your therapist and can help you find one through our therapist directory.
Your therapist
Working with your therapist
Your care works best when everyone stays connected.
Find a therapistDo you offer therapy?
No. We provide psychiatric evaluation and medication management, not talk therapy. If you'd like a therapist, our therapist directory can help you find one in North Carolina, and with your permission, we'll coordinate with them.
Will you coordinate care with my therapist or doctor?
Yes, with your permission. We can coordinate with your therapist, pediatrician, or primary care provider so everyone involved in your care stays on the same page.
How do I find a therapist in North Carolina?
Our free therapist directory lists trusted clinicians across North Carolina. You can compare specialties, insurance, and telehealth or in-person options. Visit our Therapist Directory to start.
Children & teens
Children and teens
Care for younger patients, built with the whole family.
Do you see children and teenagers?
Yes. We care for children, teens, and adults. Our team is familiar with the needs of younger patients, and we're glad to coordinate with your child's pediatrician or therapist.
Are parents involved in their child's care?
Yes. Parents are included in decisions, and we build the care plan with the whole family. Call us to talk about your child's needs.
GeneSight
GeneSight testing
A simple at-home test that can help guide medication choices.
About GeneSight testingWhat is GeneSight testing?
GeneSight is a simple at-home cheek swab that shows how your genes may affect the way your body processes certain mental health medications. It doesn't diagnose you, and it won't name one "perfect" medication. It gives your provider more information to shape your plan.
How does GeneSight testing work?
First, you and your provider decide at a virtual visit whether the test makes sense for you. A kit is then mailed to your home, and you return the swab in a prepaid envelope. Results are typically ready a few business days after the lab receives your swab, and we'll review them with you in plain language.
Does insurance cover GeneSight testing?
It depends on your plan, and coverage can change. GeneSight offers financial assistance and a self-pay cap for those who qualify. Check with GeneSight and your insurance company to confirm your out-of-pocket cost before deciding.
For providers
For therapists and providers
Referring a client or joining our directory.
Information for providersHow do I refer a patient to Inner Wellness?
Therapists and other providers can refer clients for telehealth psychiatric evaluation and medication management anywhere in North Carolina. Visit our For Providers page or call 984-315-0113. With your client's permission, we'll keep you updated on their care.
How can my practice join the therapist directory?
Joining is free. Fill out the form on our Therapist Directory page to be listed.
What should I do in a mental health crisis?
Inner Wellness isn't an emergency service. If you're in crisis or thinking about harming yourself, call or text 988 to reach the 988 Suicide & Crisis Lifeline, or call 911 or go to your nearest emergency room.
Still have a question?
Call 984-315-0113 and our team will walk you through it, or book a consult when you're ready.