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Getting care should feel simple.
Everything you need to know before your first visit, in one place: how it works, what to expect, how telehealth works, and what insurance we take.
How it works
Four simple steps
From your first call to ongoing care, here's what happens.
You reach out
Book a consult online or give us a call. You don't need to have everything figured out.
We talk about fit
A team member reaches out to answer your questions, talk about fit, and find a time for your first visit.
Your first visit
A full-hour telehealth visit with Ashley to understand what you're experiencing and talk through your options.
Your plan and follow-ups
If medication makes sense, we check in regularly and adjust your plan together over time.
What to expect
Your first visit
Psychiatric care that feels like a conversation, not a transaction. Your first visit is a full hour, so there's time to understand your story and answer your questions.
We'll talk about:
- What's been feeling hard lately, and how long it's been going on.
- Your history, including any past treatment or medications.
- What you want help with most, and what matters to you in treatment.
- Your options, explained in plain language, including whether medication may help.
You don't need to have it all figured out
- There's no pressure to start medication. Choosing not to is always an option.
- No one-size-fits-all plan. Your care is built around you.
- You'll leave with a clear next step.
Questions you might want to ask
- What could help with what I'm feeling?
- What are the possible side effects?
- How will we know if it's working?
Telehealth
Telehealth can still feel personal
All appointments are by telehealth, so you can meet from a place that feels comfortable and private, anywhere in North Carolina.
- Meet from home, work, or another private space.
- No long drives and no waiting rooms.
- Use a phone or a computer.
- Stay connected to your care from anywhere in the state.
Getting ready for your visit
- Find a quiet, private spotSomewhere you can talk openly without being overheard.
- Check your deviceA charged phone or computer with a steady internet connection.
- List your medicationsAnything you take now or have taken before, with doses if you know them.
- Have your insurance card handyPlus any questions you want to ask.
Insurance & cost
Insurance we accept
We're in network with several major plans, and we offer self-pay options if you don't have insurance.
How to check your coverage
- Call the member services number on your insurance card.
- Ask about your outpatient mental health benefits for telehealth visits.
- Ask what your copay or coinsurance will be.
Still have questions? Call 984-315-0113 and our team will help you understand your options.
What about GeneSight testing?
GeneSight is billed separately by the lab. Coverage depends on your plan, and GeneSight offers financial assistance and a self-pay cap for those who qualify. Check with GeneSight and your insurance company to confirm your cost.
Learn about GeneSightInsurance participation can change. Please confirm your coverage before your visit.
FAQs
Questions before you book
Still unsure? Call 984-315-0113 and our team will walk you through it.
See all FAQsHow do I make an appointment?
Book a consult online or call us at 984-315-0113. A team member will reach out to answer your questions and find a time for your first visit.
Do I need to be sure I want medication before I book?
No. The first visit is meant to help you understand your options and decide what feels right for you.
Are visits in person or virtual?
All visits are by telehealth, on a phone or a computer, for patients anywhere in North Carolina.
Do you take insurance?
Yes. We accept United Healthcare, Blue Cross Blue Shield, Aetna, Carolina Behavioral Alliance, and Cigna, and we offer self-pay options. Please confirm your coverage before your visit.
Can you coordinate with my therapist?
Yes. With your permission, we work with your therapist and other providers so your care stays connected. If you're looking for a therapist, our therapist directory can help.
Do you see children and teens?
Yes. Our team is familiar with the needs of younger patients, and we're glad to coordinate with your child's pediatrician or therapist. Give us a call to talk about your child's needs.
What if I'm in crisis?
Inner Wellness isn't an emergency service. If you're in crisis or thinking about suicide, call or text 988 (Suicide & Crisis Lifeline), or call 911.
Ready when you are.
Take the first step at your own pace. Book a consult, or call us with any questions first.